Frequently Asked Questions (FAQ)

To place your order:

• Click the Add to Cart button on the products you wish to buy.
• Select Continue Shopping to add more products or choose Checkout to proceed.
• Login using your Username and Password. If you do not have an account, please register first.
• Confirm your shipping address and click Next.
• Select your shipping method.
• Choose your payment method.
• Review your billing details and agree to the terms and conditions.
• Click Confirm Order to complete your purchase.

We offer several payment options:

• Credit Card (via GHL) – Visa / Mastercard
• Internet Banking
• Invoice / Cheque / Offline Bank Transfer

Bank Details:

Bank: CIMB
Account Number: 8605420082
Account Name: Ettix Sdn Bhd

After making payment, please send the following details to us:

• Bank Name
• Banking Date
• Banking Time
• Banking Reference Number
• Total Amount Paid
• Your Order Number

Please email the details to sales@ettix.co or WhatsApp to 0122158440.

Note: Orders will only be processed after payment confirmation is received.

Log in to your account and go to:

Account Maintenance → Edit your account information and shipping address.

Click on Lost Password and enter the email address associated with your account.

A verification link will be sent to your email, allowing you to reset and create a new password.

Yes, cancellation is possible only if the order is still in pending status.

Please email sales@ettix.co with the subject:

“Request to Cancel Order”

Orders that have already been shipped cannot be cancelled.

All transactions on our website are processed in MYR (Malaysian Ringgit).

Delivery normally takes between 3 – 7 working days, depending on product availability and shipping location.

If your question is not listed here, please contact us and our team will assist you.

Email: sales@ettix.co