Privacy Policy

At Ettix Sdn Bhd, we value your privacy and are committed to protecting personal information collected through our website, ecommerce platform, communication channels and business activities. This Privacy Policy explains how we collect, use, store and manage your information.

Information We Collect

When you interact with our website, contact us, create an account, submit an enquiry or place an order, we may collect information necessary to process your request, provide support and improve our services.

Personal Details Name, company name, email address, phone number and other contact information you voluntarily provide.
Order Information Billing details, shipping address, order history, product enquiries, quotation requests and related transaction information.
Technical / Usage Data Basic website usage information such as browser type, device information, IP address and interaction behaviour for analytics and site performance purposes.

How We Use Your Information

Ettix uses collected information to operate the website, process orders, respond to enquiries, provide customer support, facilitate quotations and improve customer experience.

Order Processing To confirm, process and fulfil purchases, deliveries and related transaction requirements.
Customer Communication To respond to enquiries, provide updates, clarify order details and share important service-related information.
Service Improvement To improve website usability, support quality, procurement processes and commercial communication.

Sharing of Information

Ettix does not sell personal information to third parties. However, information may be shared where reasonably necessary to operate the business, fulfil orders or comply with legal and operational requirements.

Service Providers Information may be shared with logistics providers, payment processors, technology vendors or support partners to complete services.
Legal or Regulatory Compliance Information may be disclosed where required by law, regulation, court order or lawful authority.
Business Operations Limited information may be used internally for order review, account verification, fraud prevention and service administration.

Data Storage and Security

Ettix takes reasonable steps to protect personal information against unauthorized access, misuse, disclosure, alteration or loss. While we take appropriate precautions, no website or online transmission can be guaranteed as completely secure.

Reasonable Safeguards We implement technical and administrative measures to protect data handled through our systems.
Restricted Access Access to customer information is limited to personnel or service providers who require it for legitimate business purposes.
Retention Period Information may be retained as long as reasonably necessary for business, legal, commercial or service-related purposes.

Cookies and Website Analytics

Our website may use cookies, tracking technologies or analytics tools to improve website performance, understand user behaviour and enhance navigation experience.

Cookies Cookies may be used to remember preferences, support login sessions and improve general website usability.
Analytics We may use aggregated usage information to understand page performance, customer interaction and site improvements.
Browser Controls Users may modify browser settings to limit or disable cookies, although this may affect certain website functions.

Customer Rights and Updates

Customers may request clarification, correction or update of personal information previously provided to Ettix, subject to reasonable business verification and applicable legal requirements.

Update Information You may update account, contact or shipping information through your account where applicable or by contacting us directly.
Request Clarification You may contact Ettix if you require clarification regarding how your information is used.
Communication Control You may request to limit certain non-essential communications subject to our business and order-processing requirements.

Additional Privacy Notes

Where our website includes links to external websites, third-party services or external payment and communication channels, Ettix is not responsible for the privacy practices, policies or content of those external platforms. Users are encouraged to review the privacy terms of any external services they access.

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, website functionality, operational needs or service processes. Any revised version will take effect upon being published on this website.

If you have any questions regarding this Privacy Policy or how your information is handled, you may contact Ettix directly through our official support channels.

Questions About Your Privacy?

If you need clarification about how your information is collected, used or protected by Ettix, please contact our team and we will assist you.

Contact Ettix