Shipping and Delivery Information
This Shipping Policy explains how Ettix handles order processing, shipment timelines, delivery expectations and customer responsibilities in relation to shipping and fulfilment.
Shipping Overview
Important Delivery Information at a Glance
Please review the following summary before placing an order to ensure a smoother purchasing and delivery experience.
Working Days
Delivery timelines are based on working days and exclude weekends and public holidays unless stated otherwise.
3–7 Days
Standard delivery normally takes between 3 and 7 working days depending on product availability and destination.
Payment Verification
Orders requiring manual payment confirmation will only be released for processing after verification.
Address Accuracy
Customers are responsible for ensuring shipping details and contact information are complete and accurate.
Order Processing
Once an order is successfully placed on the website, it will go through internal review and processing before shipment is arranged. Orders are generally processed only after payment has been successfully received and verified.
For orders paid through instant or online payment channels, processing may begin sooner, subject to stock confirmation and order review. For orders paid via invoice, cheque or offline bank transfer, the order will only proceed after Ettix receives complete payment confirmation details.
Delivery Timeline
Delivery typically takes between 3 to 7 working days. This timeline is an estimate only and may vary depending on stock availability, destination, courier performance, public holidays, order size and other operational considerations.
Certain items, large quantities, special-order products or project-related requests may require additional time for sourcing, preparation or coordination before dispatch.
Customer Responsibilities
To avoid delays, customers are expected to provide accurate shipping details, contact information and payment confirmation where required. Ettix will not be responsible for delays or failed deliveries caused by incomplete or incorrect information provided during checkout or follow-up communication.
Manual Bank Transfer Orders
For orders paid via invoice, cheque or offline bank transfer, customers are required to submit complete payment information to Ettix after transfer is made. Shipment will not proceed until the transfer has been verified by our team.
Customers should send the following details to sales@ettix.co or WhatsApp the information to 0122158440:
Additional Shipping Notes
Ettix reserves the right to revise shipping arrangements, courier selection, fulfilment schedules and estimated delivery timelines based on product availability, location coverage, order profile, operational conditions and other relevant commercial or logistical factors.
Delivery estimates communicated through the website, email or customer support are intended as general guidance only. While Ettix makes reasonable efforts to facilitate timely shipment, actual delivery may be affected by external courier conditions, access restrictions, weather, public holidays, customs or regional logistics disruptions.
Customers are strongly encouraged to place orders earlier when products are needed for scheduled project work, maintenance windows, deployment planning or business-critical timing requirements.
Need Clarification on Shipping or Delivery?
If you need help regarding delivery timing, payment confirmation, shipping status or product fulfilment arrangements, please contact our team and we will assist you accordingly.